Great Customer Service - Using Twitter!

I have a great story to share with you about how one company used twitter to make me (personally) very happy.. and when your customers are happy they twitter about you, and blog about you, and tell all their friends. Isn't that what you want? 

On Valentines day my sweet husband ordered me my favorite flowers, Sunflowers. We had grown increasingly unhappy with where we ordered them from previously, so he found a new company. (Obviously I knew nothing about this - it was a surprise) He found a company called SunflowerGuy and ordered me a beautiful, but simple bouquet. The arrive in a box (in a free vase) and open beautifully within a few days. I was most impressed with my husband, and with the flowers. On the Monday morning my husband got a phone call from Sunflower Guy asking if we were happy with the service and the flowers. He was impressed!

I noticed that SunflowerGuy was on twitter and so I started following him, and raving about his service. (I like to spread good news).. yesterday the FedEx man delivered a new bouquet with a message saying 'thanks for the twitters' - How AWESOME is that? 

I think companies that do stuff like that should be talked about - and they do some other great stuff- like donating 15,000 sunflowers to Scripps hospital. Thank you SunflowerGuy - you rock. Your service and your product are the best. 

Comments

[B. Garret.]

great story, great use of twitter.. and beautiful flowers - i know where to go next time I need them

[SunflowerGuy]

Thanks for the kind words on Sunflowerguy.com. We love sending California Sunshine!

[Brian Bille]

Great story Aileen, my wife, like you, loves sunflowers and as a result of your tweets, I made a purchase that same day. The customer service was amazing, they called me to make sure that the bouquet was delivered undamaged and see if she enjoyed the box (which is pretty unique itself). Great example of a great product backed by outstanding service.

Oh, by the way, the flowers are still super fresh a week later.

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[オテモヤン]

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[Sonia Roody]

It has to do a lot with how much companies value customer satisfaction. If customers are happy with the product, then companies make a name. But if customers are also happy with the service, then they create loyalty, which is more prized if a company wishes to stay longer.