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Great Customer Service - Using Twitter!

I have a great story to share with you about how one company used twitter to make me (personally) very happy.. and when your customers are happy they twitter about you, and blog about you, and tell all their friends. Isn't that what you want? 

On Valentines day my sweet husband ordered me my favorite flowers, Sunflowers. We had grown increasingly unhappy with where we ordered them from previously, so he found a new company. (Obviously I knew nothing about this - it was a surprise) He found a company called SunflowerGuy and ordered me a beautiful, but simple bouquet. The arrive in a box (in a free vase) and open beautifully within a few days. I was most impressed with my husband, and with the flowers. On the Monday morning my husband got a phone call from Sunflower Guy asking if we were happy with the service and the flowers. He was impressed!

I noticed that SunflowerGuy was on twitter and so I started following him, and raving about his service. (I like to spread good news).. yesterday the FedEx man delivered a new bouquet with a message saying 'thanks for the twitters' - How AWESOME is that? 

I think companies that do stuff like that should be talked about - and they do some other great stuff- like donating 15,000 sunflowers to Scripps hospital. Thank you SunflowerGuy - you rock. Your service and your product are the best. 

When nature sends wind - build a windmill.

Another TED lecture - this is so inspirational and so simple, makes me realize that sometimes I let stupid things hold me back.

Genius. Elizabeth Gilbert on Genius

I love the TED series of lectures, this is the one I listen to most at the moment:

Body Language - quick tips (1)

Watch the body language of strangers in coffee shops, they will show you who they are. Learn to notice people’s gestures and what your instincts tell you. People are endlessly fascinating. 

Body Language - quick tips (2)

Don’t worry about what you are doing with your hands while you give a speech - worry about the message you are sharing and your connection with the audience. 

Body Language - quick tips (3)

You can control your nerves with your body language. If you are in peripheral vision you cannot be nervous - it’s physically impossible! Go on.. Try it.. Relax your vision so you can see about 180 degrees without moving your head - and think about something that makes your nervous! Remember this next time you get nervous, change your vision . It will literally change the way you see things. 

Body Language - quick tips (4)

If you want more confidence, stand or sit as though you have it. If you want to feel happier - smile.  Body language works backwards too. If you smile, you brain sends a message saying “Hey, we are smiling, we must be happy” (or something very similar but more scientific) and pumps out endorphins and you become happier. 

Body Language - quick tips (5)

Mirroring someone’s exact body language does not make them instantly like you - in fact they will probably think you are a little creepy! Reflecting body language - sitting at the same angle, speaking at the same volume, drinking at the same moment etc.. Are all things that happen naturally when two people are in sync. Concentrate on establishing a genuine connection rather than faking body language. 

Body Language - quick tips (6)

Reading body language is an art, not a science - it is dependent on the person and the situation. There are general rules that can be applied to some actions, but be careful not to treat it like CSI.

Body Language - quick tips (7)

When people are trying to control their face and upper body their nervousness often shows in their legs and feet. They will pace, or repeat a step pattern over and over, or fidget. The truth leaks out.